Bébé & Lou was founded in 2020 in New York. We operate globally, with fulfillment handled through international logistics partners.

We offer worldwide shipping. If your country appears at checkout, we can ship to you!

Order Processing: 3–7 business days

Delivery Time: 15–30 business days depending on your location
Please note: No delivery on weekends or holidays. Delays may occur due to customs procedures or peak seasons.

Yes. Once your order is shipped, you will receive an email with a tracking number so you can follow your package every step of the way.

To exchange an item, please return the original product and place a new order once the return is accepted.

If your order ships to the European Union, you’re entitled to a 14-day cooling-off period—you may return your order within 14 days for any reason, no justification required.

We’re always here to help.
📩 Email: info@bebe-lou.com

You have 30 days from receiving your order to request a return.
To begin, contact us at info@bebe-lou.com.
Returns must be:

Unworn and unused

With tags and in original packaging

Accompanied by proof of purchase

Return address:
DEAL AGENCY LIMITED
2301, 23/F Bayfield Bldg
99 Hennessy Rd, Wan Chai
Hong Kong

Please inspect your order upon arrival and email us at info@bebe-lou.com within 48 hours with photos and a description. We’ll make it right ASAP.

If your return is accepted, we'll send you a return label and instructions. Shipping costs for returns may apply unless the product was faulty or incorrect.

We do not accept returns on:

Sale items or gift cards

Personalized/custom products

Beauty or personal care goods

Perishable or hazardous items

If unsure, feel free to contact us.

Once we receive and inspect your return, we’ll notify you. If approved, the refund will be issued to your original payment method within 10 business days.
If it’s been more than 15 business days, please reach out to info@bebe-lou.com.